Some years ago the head of the Industrial Engineering Department of Yale University said：
“If I had only one hour to solve a problem, I would spend up to two-thirds of that hour in attempting to define what the problem is.”
1966, The Manufacturing Man and His Job by Robert E. Finley and Henry R. Ziobro, “The Manufacturing Manager’s Skills” by William H. Markle (Vice President, Stainless Processing Company, Chicago, Illinois), Start Page 15, Quote Page 18, Published by American Management Association, Inc., New York. (Verified on paper)
也有人提到爱因斯坦曾说过类似的话。也很多地方在引用。总体意思就是：解决问题前，定义“问题是什么”至关重要。这个问题想明白了之后，往往方法是比较容易获得的。
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